The Ultimate Pro Guide to Conquering Lash Shed Season
As a lash professional, you know that lash shed season can be a tricky time for both you and your clients. While lash shedding is a completely natural process, clients might not always understand why their extensions seem to be falling out faster or why they’re needing more frequent fills. Educating your clients about lash shed season and managing their expectations can help maintain strong relationships and ensure they’re happy with their lash results, even during this seasonal challenge. In this blog post, we’ll provide tips on how to communicate with clients during lash shed season, what to expect, and how to offer solutions that keep them satisfied.
What Is Lash Shed Season?
Lash shed season typically occurs twice a year, in the spring and fall, when seasonal changes in temperature and daylight hours cause the body’s natural hair growth cycle to accelerate. Just like the hair on our heads, lashes have growth, rest, and shedding phases. During lash shed season, your clients may lose more natural lashes than usual, which in turn causes their lash extensions to shed more quickly. While lash shedding is normal, many clients may be caught off guard and worry that something is wrong with their extensions or the application. This is where your expertise and communication skills come in.
Set Expectations Early
One of the most important things you can do as a lash professional is to educate your clients before lash shed season begins. Here are some ways to set clear expectations:
Inform Clients About Lash Shed Season
Be proactive by educating your clients about lash shed season during their consultations or regular appointments. Let them know that increased shedding is completely natural and part of the hair growth cycle. Explaining this upfront helps clients understand that it’s not a reflection of poor lash application or product quality.
Use Visual Aids or Diagrams
Showing clients a visual representation of the lash growth cycle can be incredibly helpful. Use diagrams to explain how lashes naturally grow and shed, and why lash extensions will fall out more frequently during this time of year.
Prepare Them for More Frequent Fills
Advise your clients that during lash shed season, they may need to schedule more frequent fills to maintain the same fullness. Let them know that a two-week interval instead of their usual three or four weeks may be necessary to keep their lashes looking fresh.
Offer Solutions to Manage Lash Shedding
While lash shedding can’t be stopped, there are ways to help your clients manage it more effectively. Here are some tips to share with your clients to ensure they feel confident about their lashes, even during shedding season:
Suggest a Lighter Lash Set
Heavier lash extensions can sometimes exacerbate the appearance of lash loss during shed season. Encourage clients to try a lighter, more natural set during this time to reduce the weight on their natural lashes and minimize gaps.
Offer Lash Coating Sealants
A lash coating sealant can help protect both the natural lashes and extensions, extending the life of the bond. Our Coating Sealant is a true multi-tasking wonder! Not only does it create a protective barrier over lash extensions, defending them from sweat, makeup, and oil buildup, but it’s also a secret weapon for filling in any pesky gaps, keeping lashes looking flawless and full. This can also be a great opportunity to up-sell a trusted product!
Recommend Lash Serums
Encourage clients to use a lash serum to promote healthier natural lash growth. Our Prostaglandin-free eyelash growth serum is a powerhouse blend of natural lash-boosting ingredients like hyaluronic acid, ginseng, swertia, biotin, and pumpkin seed extract. It’s designed to promote lash growth and strength while being totally safe for lash extensions. Alternatively, Revitalash's award-winning Eyelash Growing Serum is one-of-a-kind, ophthalmologist-developed eyelash growth serum that enhances natural eyelashes and protects against breakage, improves health, flexibility, and strength for stunning lashes. This is also another great opportunity to up-sell an effective and trusted product!
Managing Client Concerns
Lash shed season can sometimes cause anxiety or frustration for clients who don’t fully understand the process. Here’show to address common concerns:
Reassure Clients That Shedding Is Normal
Some clients may feel stressed or disappointed when they see more shedding than usual. Offer reassurance by reminding them that lash shedding is a natural part of the hair growth cycle and that it will slow down once the season passes.
Explain the Need for Maintenance
Clients who are used to longer intervals between fills may need a gentle reminder that, due to the increased shedding, more frequent maintenance is necessary. Frame it as a temporary adjustment to keep their lashes looking their best.
Address Questions About Retention
If clients express concerns about lash retention, be transparent about how lash shed season impacts the longevity of extensions. Let them know that their lash retention will return to normal once shedding slows down, and provide tips for aftercare that can help extend retention during the season.
How to Maintain Strong Client Relationships
Client satisfaction is key, especially during more challenging times like lash shed season. Here are some tips to keep your clients happy and confident in your services:
Be Transparent and Honest
Clients appreciate honesty. If they’re experiencing more shedding than usual, be upfront about what’s happening and why. Clear communication can help avoid misunderstandings and set the foundation for trust.
Offer Flexible Scheduling
Consider offering more flexible scheduling during lash shed season. Clients may need to book more frequent fills, and accommodating their schedules as best you can will help maintain their loyalty.
Provide Educational Resources
Create informative resources, like brochures or blog posts, about lash shed season that you can share with your clients. These materials can help clients feel more informed and prepared for the seasonal changes.
Offer Promotions for Fills
To ease the frustration of needing more frequent fills, consider offering a seasonal promotion or discount for lash fill appointments during lash shed season. This can encourage clients to stay on top of their maintenance while feeling like they’re getting extra value.
Navigating lash shed season is all about setting clear expectations and offering helpful solutions. By educating them about the natural lash growth cycle and providing strategies to manage shedding, you’ll keep your clients happy and ensure they leave your salon feeling confident in their lash look—even during the trickiest times of the year. To shop our pro lash range and aftercare products, click here!
